If you are attempting to link NatWest Bank with TrueLayer you may require additional assistance to help choose the correct bank from within Codat.
If you have confirmed that NatWest Business is the correct bank then you should be aware that this requires additional configuration before data can be accessed by Third Party Providers like TrueLayer.
Audience
A NatWest Bank customer looking to sync their NatWest banking data using Codat's TrueLayer integration.
Pre-requisites
You have online access to your NatWest Banking accounts. If you are a NatWest Business customer you will also require Administrator privileges in order to grant access to TrueLayer.
-Linking NatWest with TrueLayer integration-
Selecting NatWest or NatWest Business?
Note from TrueLayer: NatWest Bankline accounts are supported using TrueLayer's NatWest Business connector. All other accounts are supported via the regular NatWest Bank connector.
NatWest Customers. If you access your NatWest accounts via the Log in screen below you will need to choose the standard NatWest Bank. Log in to NatWest Online Banking
NatWest Business Customers. If you access your NatWest accounts via the Log in screen below you will need to choose NatWest Business. NatWest Business is also known as Bankline.
NatWest Business (Bankline) Open Banking configuration
To use a Third Party Provider like TrueLayer you will need to have the correct privileges assigned to you. You will then need to give your permission to each Provider in order to access your account information.
The customer will need to Log in to NatWest Bankline and then from the Admin menu select 'Manage Roles' to choose the role they want to assign the privileges to. If the role does not already exist then they will need to make a new role with 'Create Role' in the bottom right hand corner of the page.
A complete guide from NatWest has been attached at the bottom of this article.
(Please note that Royal Bank of Scotland (RBS) also has a Bankline Log in that requires a similar configuration in order to use Third Party Providers like TrueLayer.)
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If you have any questions on the information shared above, contact support@codat.io.